Privacy Policy
Last Updated: 30th March 2024 | Effective Date: 30th March 2024
Introduction
This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and what rights you have in relation to your personal data when you visit our website (skyrasoft.com) or engage with our services. We are committed to handling your personal information responsibly, transparently, and in accordance with applicable data protection legislation.
By using this website or contacting us, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
1.1 Information You Provide Directly
When you use our contact form, quote form, or reach out to us by email, phone, or WhatsApp, you may provide: your name, email address, phone number, company name, and information about your project or business. This is provided voluntarily and only when you choose to share it.
1.2 Information a Automatically
When you visit our website, we automatically collect certain technical information including: your IP address, browser type and version, device type, operating system, referring URL, pages you visit on our site, and the time and duration of your visit. This is collected through cookies and analytics tools.
1.3 Information from Third-Party Tools
We use third-party tools including Google Analytics, Google Tag Manager, and Meta Pixel. These tools may collect data about your browsing behaviour on our site and other sites to help us understand how visitors interact with our website and to allow us to run targeted advertising.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries, questions, and project briefs
- To prepare and send proposals, quotes, and commercial communications related to your request
- To deliver the services you have engaged us to provide
- To improve our website functionality and user experience
- To analyse website traffic and understand how visitors engage with our content
- To operate and improve our advertising campaigns (via Meta Pixel and Google Ads tracking)
- To comply with legal obligations and protect our legitimate business interests
We do not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes.
Legal Basis for Processing (UK & EU Visitors)
For visitors based in the United Kingdom or the European Economic Area, we process personal data on the following legal bases:
- Consent: where you have provided it for specific purposes.
- Contract Performance: where processing is necessary to respond to your request or deliver our services.
- where we have a genuine business reason to process your data that does not override your rights.
- Legal Obligation: where we are required by law to process or retain certain information.where we have a genuine business reason to process your data that does not override your rights.
We do not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes.
Analytics & Tracking Technologies
We use the following tools to understand how our website is used:
- Google Analytics 4: collects anonymised data about website traffic and user behaviour.
- Google Tag Manager: used to manage and deploy tracking tags efficiently.
- Meta Pixel : used to track conversions from our advertising and to build targeted advertising audiences.
We use cookies to enable these tools. You can manage cookie preferences through your browser settings. Refusing certain cookies may affect some functionality of the website.
Data Security
The security of your personal data is a non-negotiable priority for SkyraSoft. We implement appropriate technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or loss.
All data submitted through our website forms is transmitted over secure, encrypted HTTPS connections. Access to personal data within our organisation is restricted to personnel who require it to fulfil their role.
While we implement strong security measures, no digital transmission is entirely without risk. We encourage you to protect your own information when communicating online.
Data Retention
We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law.
- Enquiry Data: Retained for 3 years from last contact unless deletion is requested.
- Client Project Data: Retained for 5 years from project completion for contractual purposes.
- Analytics Data: Retained in accordance with third-party tool default settings.
Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service providers who assist in operating our website and services (e.g., hosting providers).
- Professional advisors such as lawyers or accountants, where legally required.
- Regulatory authorities or law enforcement, if required by law or court order.
International Data Transfers
SkyraSoft is based in Pakistan. When you provide information to us from the UK or Saudi Arabia, your data is transferred internationally. Where we process data from UK residents, we ensure appropriate safeguards are in place consistent with UK data protection requirements, such as standard contractual clauses.
Your Rights
Depending on your location, you may have the following rights in relation to your personal data:
- Right of Access: Request a copy of the personal information we hold about you.
- Right to Rectification: Correct inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data (subject to legal retention).
- Right to Restrict Processing: Limit how we use your data.
- Right to Data Portability: Receive your data in a structured, machine-readable format.
- Right to Object: Object to processing based on legitimate interests.
- Right to Withdraw Consent: Withdraw consent at any time where applicable.
To exercise any of these rights, please contact us at: privacy@skyrasoft.com . . We will respond within 30 days.
Children's Privacy
Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. When we make significant changes, we will update the ‘Last Updated’ date at the top of this page.
Contact Us About Privacy
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:
Email: privacy@skyrasoft.com
Mailing Address: SkyraSoft, Peshawar, Khyber Pakhtunkhwa, Pakistan
Contact Form:skyrasoft.com/contact
Have Questions About Your Data?
We’re committed to transparency and data security. Reach out to our team if you need clarification on how we handle your information.